Frequently asked questions
Last updated October 2026
Short answers first; each one links to the full policy.
Shipping
Standard shipping takes 5–7 business days in transit after 1–2 business days of handling — 6–9 business days in total to most U.S. addresses. Orders placed before 12:00 PM ET on a business day begin handling the same day. These are estimates, not guaranteed dates. See our Shipping Policy.
Yes. Standard shipping is free on orders of $75 or more, based on the merchandise subtotal after discounts. Orders under $75 ship Standard for $6.99.
Yes. Express ($12.99) is estimated at 3–6 business days including handling, and Overnight ($24.99) at 2–4 business days including handling. These are estimates, not guaranteed dates. Choose the method at checkout.
Orders placed before 12:00 PM ET on a business day begin their 1–2 business day handling the same day. Later orders, and orders placed on weekends or U.S. holidays, begin handling on the next business day.
Once your parcel ships, its carrier and tracking number appear on our Track order page — enter your order number and the email you used at checkout. Your order confirmation email has your order number.
Not at the moment. We ship within the United States only — all 50 states and the District of Columbia, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses or international addresses.
Contact us within 7 days of the delivery date with your order number and, where possible, photos. We will work with the carrier to locate the parcel or send a replacement at no additional cost.
Returns
We accept returns within 30 days of delivery on unworn, unwashed items in their original condition with tags attached, for a refund of the item price. Restocking fee: $0 — we never charge a restocking fee on any return. See our Return Policy for full details.
Return shipping is on us. Once your return is approved we email you a prepaid return label, and you are not charged for return shipping.
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
We do not process direct exchanges. Return the original item for a refund and place a new order for the size or color you want — it is the quickest way to reserve the new piece.
Contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or refund the item in full at no cost to you, including return shipping.
Orders & payment
Payment is processed by PayPal. The methods available are shown at checkout.
Payment details are entered on the PayPal payment step and are encrypted in transit. We never see or store your full card number on our servers.
Contact us through the Contact page as soon as possible. We can change or cancel an order only while it is still in handling; once it has shipped, you can return it under our Return Policy.
All prices shown are the final price you pay — any applicable sales tax is already included in the listed price. No additional sales tax is added at checkout.
Yes. At checkout, choose "Ship to a different address" and enter the delivery address separately.
Write to us through the Contact page with the piece, color and size you want and we will let you know whether it is coming back.
Sizing & care
Every product page lists the fit and has a size guide. Compare it with a piece you already own — fits differ between styles, so check each page rather than assuming your usual size. The cape and the robe come in paired sizes (XS/S, M/L, XL/XXL); accessories are one size.
Follow the care instructions on the product page and on the garment label. As a rule, wash cold on a gentle cycle, dry knits flat, and do not bleach or iron directly on embroidery or a print. The wool-blend cape and the trench are dry clean only.