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ZEWDU SOFTWARE

Return Policy

Last updated October 2026

We accept returns and refunds for customers in the USA. This Return Policy applies to all orders placed with ZEWDU SOFTWARE and shipped within the United States. All prices and refunds are in U.S. dollars (USD). If a piece is not what you hoped for once you hold it, the steps below send it back to us.

Return window

We accept returns within 30 days of the delivery date for a refund of the item price to your original payment method. Original shipping charges are not refunded unless the return is due to our error.

Order cancellations

If your order has not shipped yet, contact us through the Contact page as soon as possible and we will cancel it and refund everything you paid. Once an order has shipped it can no longer be cancelled, but you can return it within the 30-day window.

Eligibility

To be eligible for a return, each piece must be:

  • Unworn, unwashed and in its original condition
  • Free of stains, odors, alterations or damage caused after delivery
  • Returned with its original tags attached

Non-returnable items

Gift cards and items marked final sale at the time of purchase cannot be returned. These exclusions do not apply to damaged, defective or incorrect items.

Restocking Fee

Restocking fee: $0 — we never charge a restocking fee on any return.

How to start a return

  1. Write to us through the Contact page with your order number and the item(s) you would like to return.
  2. We will reply with a return authorization number and return instructions.
  3. Pack the item securely, ideally in its original packaging, and write the authorization number on the outside of the parcel.
  4. Send the parcel to the return address given in our reply.

Email: dawit@zewdushop.com

Return shipping

Return shipping is on us. Once your return is approved we email you a prepaid return label, and you are not charged for return shipping.

Refunds

We inspect each return when it reaches us and email you the outcome. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.

Exchanges

We do not process direct exchanges. For a different size or color, return the original piece for a refund and place a new order for the one you want — it is the quickest way to hold the new piece for you.

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, contact us within 7 days of the delivery date with your order number and a photo of the issue. We will send a replacement or refund the item in full at no cost to you, including return shipping.

Questions?

Write to us through the Contact page with your order number and we will help with your return.